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Listed here are the most common questions we are asked about our services. If this page does not answer your question, or you wish to discuss things further please feel free to contact us by email or by calling 0333 443 2465.

1) How long will it take for my order to be delivered?
We dispatch all of our orders on the same day unless otherwise stated. We offer a selection of options from economy 2-5 day options to guaranteed next day delivery options. 

For items which might take a little longer please refer to the information shown near the "add to basket" button. 

If ordered before 3pm Monday to Friday your order will be dispatched on the same day, items will not be shipped during the weekend. 

If you require a Saturday delivery please call us to discuss availabiity. 

For full information including any exclusions please refer to our Delivery information Page

2) Can I return a product if it is not suitable?
Yes. We operate a no quibble 30 day return policy. Exclusions might apply, please refer to our Returns Information Page for full information.

3) Do you offer trade prices?
We offer trade prices on all of our key product ranges, please call one of our trade specialists on 0333 443 2465 for a tailored quotation.

4) What is the warranty period?
All products are supplied with a minimum one year warranty but please refer to the individual product descriptions as we supply products with warranties up to 7 years. If the warranty is longer than one year it will state this within the description.

5) Can I collect my order?
Yes, you are welcome to collect any order from Unit 18, Appin Road, Birkenhead, CH41 9HH. Although you may want to call ahead for us to check that the items are in stock.

6) How will you deliver my order?
We use a large range of carriers to deliver our parcels and we will select the courier whom we believe is best for the job.

We pack in high quality cardboard cartons and use environmentally friendly packaging materials, this is to ensure that your items not only arrive without any damage but also that we won’t harm the environment getting them to you.

We have invested hugely in our I.T. infrastructure to ensure that we get your order right first time. Most months we deliver at a 100% service level with zero packing errors, so you can be hugely confident that you will receive what you order.

Delivery information

We dispatch all of our orders using well known delivery companies. 

For delivery time of individual products please refer to the information shown near the "add to basket" button

If ordered before 3pm Monday to Friday your order will be dispatched on the same day, items will not be shipped during the weekend. Please note - We are closed on bank holidays.

If you require a Saturday delivery please call us to discuss availabiity. 

Delivery Charges

At Simple Lighting we try our best to make your live simple, therefore we offer a no quibble 30 days return policy. So if for any reason you are not satisfied with your purchase please contact our customer service team whom will assist you in arranging the return.**

Returns Information

Please refer to the following pages for full information, including any exclusions

Delivery Information 

Returns Information

* Standard parcels and express delivery are royal mail services. The timescales shown are estimated and successful over 90% of the time, but royal mail make no guarantees over the delivery time. 

** Products which are cut to measure, like LED tape are excluded from this unless faulty. Please refer to full returns information page above for further info.