We dispatch all our orders using well-known delivery companies**
We always hold a very good stock of our entire product range. Our best selling products are available on next day delivery, other items will be delivered in anything from 1-7 days. Every item on our website will advise you how long delivery will be. On the product just look for the product availability which is located below the add to basket button or within the specifications tab on the product page. In addition to this we also show the delivery time on each product line within the shopping basket.
Please note, that if you choose next day delivery, this applies to the next working day. Our working days are Monday to Thursday 8am to 5pm & 8am to 4pm Fridays. (Excl Bank Holidays).
If ordered before 3 pm Monday to Friday your order will be dispatched on the same day, items will not be shipped during the weekend. The only exceptions to this are items which are 1m long and over, the cut-off time for next day delivery on these will be 1 pm.
If you require a Saturday, Sunday or next day delivery please call us to discuss your options.
We will always deliver a complete order as standard, so if you order an item which is on next day delivery and an item which is on 1-7 days delivery the full order will be delivered at the later date, not in parts unless you call to specifically request this from us.
For your peace of mind, your order will be fully insured in transit in the very unlikely event of any damage.
A tracking number will be emailed to you or sent via text message so that you can track your parcel. Couriers like DPD will also provide you other options such as "follow my parcel", deliver to a neighbour, re-arrange delivery for a different day and a one-hour time slot for delivery.
Our Standard Mainland UK Delivery Charges (For Items Under 1m Long)
|Order Value||Delivery Methods*||Price|
|Under £75||Standard Parcels 2-5 Days||£2.99|
|Under £75||Express Delivery 1-2 Days||£3.99|
|Under £75||Guaranteed Next Day Delivery||£5.99|
|Over £75||Standard Delivery 2 -5 Days||FREE|
|Over £75||Express Delivery 1-2 Days||£3.99|
|Over £75||Guaranteed Next Day Delivery||£5.99|
Large Item Delivery Charges (For Items 1m Long & Above)
|Order Value||Delivery Methods*||Price|
|Under £75||Standard Large Items 2-5 Days||£9.99|
|Under £75||Large Next Day Delivery||£14.99|
|Over £75||Standard Large Items 2-5 Days||£0.00|
|Over £75||Large Next Day Delivery||£5.99|
|Over £200||Large Next Day Delivery||£0.00|
For customers outside of mainland UK and in certain postcode areas, we do need to charge slightly more for delivery. But we offer free delivery on orders over £200.
Please find the costs below:
Customers in the following postcode areas will incur a delivery charge of £17.50 on orders below £200.
AB31, AB33-38, AB44-56, IV30-32, IV1-28, IV33-39, IV52-54, IV63, IV40-51, IV55-56
FK17-99, G83,KW1-14, PA21-33, PA34-40, PH18- 26, TR21-25.
PH30, PH31-41, PH49-50, AB36-38, AB55-56, HS1-9,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Customers in these postcode areas will be charged delivery of £17.50 on orders under £200.
BT, IM, GY, JE.
The above rates should be automatically applied during checkout or by the customer services advisor if ordering over the telephone. We would encourage you that if your order is small in size or of low value, call us and speak to us about it, its very likely that we can reduce these costs on items under 600mm long or under 1kg in weight (Subject to our discretion).
* Standard parcels and express delivery are royal mail services. The timescales shown are estimated and successful over 90% of the time, but royal mail makes no guarantees over the delivery time.
** We use quality next day couriers such as DPD, Royal Mail, Parcelforce, TNT, XDP or Tuffnells. They promise us that they will deliver your parcel next day, but occasionally the courier may get things wrong for reasons out of our control. In this very rare event please contact our customer service team and we will be happy to look into this and where required call the courier to help you resolve any problem.