We dispatch all our orders using well-known delivery companies**
We always hold a very good stock of our entire product range and we do everything we can to ensure that your items are in stock at the time of order.
However, on extremely rare occasions where there is an error and the item ordered is outside of stock, we will contact you via email or phone within 72 hours of your order.
Please note, that if you choose next day delivery, this applies to the next working day. Our working days are Monday to Thursday 8am to 5pm & 8am to 4pm Fridays. (Excl Bank Holidays).
For absolute clarification, we only ship orders on working days, we do not work weekends or on bank holidays. Therefore if your order is placed on a weekend or a bank holiday, we will ship your order on the next working day.
For your peace of mind, your order will be fully insured in transit in the very unlikely event of any damage or loss. And if your parcel is damaged or lost, we will replace the goods free of charge within a reasonable time (We expect to be allowed at least 3 to 5 working days to speak and investigate what went wrong with the courier)
We are not responsible or liable in any way whatsoever for courier delays, errors & mistakes. We do not pay compensation for any third-party errors and our liability is limited to the amount of postage which you have paid to us.
If ordered before 3 pm Monday to Friday your order will be dispatched on the same day, items will not be shipped during the weekend. The only exceptions to this are the entire range of LED Tape & LED Striplights which are made to order.
With regret, 2m long LED Profiles can no longer be shipped on a next day delivery service. Therefore, all 2m long LED Profiles will be shipped on a 48-hour service.
If you require a Saturday or Sunday please call us to discuss your options.
A tracking number will be emailed to you or sent via text message so that you can track your parcel.
Our Standard Mainland UK Delivery Charges
|Order Value||Delivery Methods*||Price|
|Under £75||Standard Parcels 2-5 Days||£2.99|
|Under £75||Express Delivery 1-2 Days||£3.99|
|Under £75||Guaranteed Next Day Delivery||£5.99|
|Over £75||Standard Delivery 2 -5 Days||FREE|
|Over £75||Express Delivery 1-2 Days||£3.99|
|Over £75||Guaranteed Next Day Delivery||£5.99|
For customers outside of the mainland UK and in certain postcode areas, next day delivery is no longer available. Please do not select next day delivery or express delivery at checkout, because if you do you will be charged extra but your goods won't arrive for 3 to 5 days.
The list below is our knowledge of postcodes outside of the mainland UK. However, this list might not be comprehensive and there might also be other postcode areas that we are currently not aware of. Couriers do add new postcodes regularly without communicating this to us.
AB31, AB33-38, AB44-56, IV30-32, IV1-28, IV33-39, IV52-54, IV63, IV40-51, IV55-56
FK17-99, G83,KW1-14, PA21-33, PA34-40, PH18- 26, TR21-25.
PH30, PH31-41, PH49-50, AB36-38, AB55-56, HS1-9,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, IM, GY, JE.
* Standard parcels and express delivery are normally yodel services. The timescales shown are estimated and successful over 99% of the time.
** We use quality next day couriers such as Yodel, Parcelforce, DX & Hermes. They promise us that they will deliver your parcel on time, but occasionally the courier may get things wrong for reasons out of our control. In this very rare event please contact our customer service team and we will be happy to look into this and where required call the courier to help you resolve any problem. Please note: We are not responsible or liable at all for courier delays/errors & mistakes.