At Simple Lighting we always strive to deliver quality products and we want you to be delighted with your purchase.
However, for your peace of mind we are a member of the SafeBuy online code of conduct. This means that if for any reason you are not happy with your purchase or you simply want to cancel your order you can do, as long as you notify us in writing by email or by letter. We will then email you a return authorisation form which must be completed and included with the return.
The policy works as follows;
- Return to us the items within 14 days of receiving your order. We will offer a full refund to you minus any postage costs incurred by you.
- Return the items to us after 14 days and up to 30 days of receiving the goods have passed. We will offer a refund minus a re-stocking fee of 17.5%.
Any item must be returned within its original packing, unused. Meaning, you can take the product out of the box and check the item but you must not install the item.
Once we receive your order back into our warehouse we will refund your order back onto your chosen payment method within 7 days.
The only condition to this, is that if the item purchased is not faulty it needs to be retail boxed, new and ready to sell onto the next customer.
However, certain items such as our range of LED tapes may be excluded from our usual 30 day return policy, this is because we cut the product to your requirements on order and the item could not be resold without financial loss to the company. If any product is excluded we will advise you on the product description. However we will still offer you a standard 12 month manufacturer's warranty in the unlikely event that a fault was to occur.
For Business Transactions refer to the business sales section on our terms and conditions page.