We dispatch all our orders using well known delivery companies**
In most cases, when a customer is not in Mainland UK*** there will be no additional shipping cost. However, we might select a different delivery method to carry out the delivery. This may mean that delivery could take between 2-4 days.
If you are not in mainland UK and need further information on how your order might arrive, please contact us.
We always hold a very good stock of our entire product range. Our best selling products are available on next day delivery, other items will be delivered in anything from 1-7 days. Every item on our website will advise you how long delivery will be. On the product just look for the product availability which is located below the add to basket button, in addition to this we also show the delivery time on each product line within the shopping basket.
Please note, that if you choose next day delivery, this applies to the next working day. Our working days are Monday to Friday 8am to 5pm (Excl Bank Holidays).
If ordered before 3pm Monday to Friday your order will be dispatched on the same day, items will not be shipped during the weekend.
If you require a Saturday delivery please call us to discuss availabiity.
The cut off time for delivery is 3pm. Any orders placed after this time are not guaranteed to be shipped out that day. However if your order is urgent please give us a call and we will try to accommodate a quicker delivery for you.
We will always by default deliver complete orders, so if you order an item which is on next day delivery and an item which is on 1-7 days delivery the full order will be delivered at the later date, not in parts unless you call to specifically request this from us.
For your peace of mind, your order will be fully insured in transit in the very unlikely event of any damage.
A tracking number will be emailed to you or sent via text message so that you can track your parcel. Couriers like DPD will also provide you other options such as "follow my parcel", deliver to neighbour, re-arrange delivery for a different day and a one hour time slot for delivery.
Our Delivery Charges
|Order Value||Delivery Methods*||Price|
|Under £50||Standard Parcels 2-5 Days||£2.49|
|Under £50||Express Delivery 1-2 Days||£3.99|
|Under £50||Guaranteed Next Day Delivery||£4.99|
|Over £50||Guaranteed Next Day Delivery||FREE|
* Standard parcels and express delivery are royal mail services. The timescales shown are estimated and successful over 90% of the time, but royal mail make no guarantees over the delivery time.
** We use quality next day couriers such as DPD, Royal Mail, Parcelforce, TNT or Tuffnells. They promise us that they will deliver your parcel next day, but occasionally the courier may get things wrong for reasons out of our control. In this very rare event please contact our customer service team and we will be happy to look into this and where required call the courier to help you resolve any problem.
*** We class a customer as not in Mainland UK where they are in Countries or Territories such as, Jersey, Guernsey, Isle of Man, Isle of wight, Highlands of Scotland, Channel Islands, Northern Ireland and Eire.