Returns

At Simple Lighting, we always strive to deliver quality products and we want you to be as happy when you receive your purchase as we are when you place an order with us.

If for any reason you are not happy with your purchase or you've simply changed your mind and want to return your order, you can do, as long as you notify at your earliest convenience by emailing us at support@simplelighting.co.uk or calling us on 0333 443 2465. We will then email you a return authorisation form which must be completed and included in the package with your return.

We aim to ensure that your returns experience is as straightforward and hassle-free as possible.

Unwanted goods or exchanges:

Please return all products to us in the original packaging which includes cables, accessories, manuals etc. Include your returns reference number on the address label and return it to the address displayed on the returns form. For high-value goods, we suggest that you return your item(s) using a tracked and insured delivery service.
We will not accept liability for any returned items that are lost or damaged in transit from you to us. Damaged, missing or incomplete items will result in your return being rejected. Please obtain proof of postage.
You'll have to cover the cost of returning the goods back to us. With regret, we cannot collect them from you.
All returns must arrive back to us within 14 days of the delivery date to you, any returns received after 14 days will be returned to you.
We can only accept returns of items which still appear new, unmarked and undamaged, this also applies to the product’s packaging so please unpack your order carefully.
As long as the goods are returned to us within 14 days of the delivery date and are in a good, resaleable condition you will receive a full refund minus any postage costs you might have paid us.
Refunds or exchanges may take up to 7 working days for us to action - this is 7 working days from the date we receive the goods back into our warehouse. In peak season, September to December it might take us up to 14 days to process your return. Please be patient as we are very busy during this period and working as quickly as possible.
Any bespoke goods that are cut to size or personalised to your required are excluded, such as LED Strip Lighting & LED Tape.

Damaged item or parts missing:

If in the very unlikely event your order arrives damaged or any parts are missing, please advise us within 5 working days and we will arrange for a replacement item(s) or parts to be shipped out. We may ask for photographs of a damaged product (this is mostly so that we can improve our packaging methods in future) or we might ask that the damaged item is returned to us. If we do ask for an item to be sent back to us, we will cover the cost of the return.

Faulty or defective products

All products sold on our website have at least a one-year warranty, however many items come with longer warranties of up to 5 years. The warranty period should be marked clearly on the product page, either in the description or in the more information tab below it. If it doesn't state a warranty period, please assume that the warranty is solely one year or call/email us for advice and clarification.

Business orders:

If you are buying for a business, please refer to our full terms and conditions as your returns policy may be different.

Frequently Asked Questions

How do I start a return with Simple Lighting?

To return your order, simply contact us at your earliest convenience by emailing support@simplelighting.co.uk or calling 0333 443 2465. We'll then email you a return authorisation form which must be completed and included with your return package.

How long do I have to return my LED lighting order?

You have 14 days from your delivery date to return items to us. Any returns received after this 14-day period will be returned back to you. This gives you plenty of time to test your lighting and ensure it meets your needs.

What condition do items need to be in for returns?

Items must be returned in original packaging with all cables, accessories, and manuals included. The products should appear new, unmarked and undamaged, and this applies to the product packaging too, so please unpack your order carefully.

Who pays for return shipping costs?

You'll need to cover the cost of returning goods back to us, as we cannot collect them from you. For high-value items, we recommend using a tracked and insured delivery service, and always obtain proof of postage for your protection.

How long do refunds take to process?

Refunds or exchanges may take up to 7 working days for us to process. This timeframe starts from the date we receive your returned goods back into our warehouse, not from when you post them.

Will I get a full refund for my returned lighting?

Yes, as long as goods are returned within 14 days of delivery and are in good, resaleable condition, you'll receive a full refund. However, any postage costs you paid will be deducted from your refund amount.

What happens if my return gets lost in transit?

Simple Lighting cannot accept liability for returned items that are lost or damaged during transit from you to us. This is why we strongly recommend using a tracked and insured delivery service for valuable items and always keeping proof of postage.

Can I return LED lights if I've simply changed my mind?

Absolutely! You can return your order if you've simply changed your mind about your purchase. Just ensure you notify us promptly and return the items in their original condition within 14 days of delivery.