Order by Phone: 0800 3345183 / 0151 647 7419
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At Simple Lighting we always strive to deliver quality products and we want you to be delighted with your purchase.
However, for your peace of mind we are a member of the Safebuy online code of conduct. This means that if for any reason you are not happy with your purchase or you simply want to cancel your order you can do, as long as you notify us in writing by email or by letter and return the unwanted items to us within 14 days. We will then email you a return authorisation form which must be completed and included with the return..
Any item must be returned within its original packing.
Once we receive your order back into our warehouse we will refund your order back onto your chosen payment method within 7 days.
The only condition to this, is that if the item purchased is not faulty it needs to be retail boxed, new and ready to sell onto the next customer.
However, certain items such as our range of LED tapes may be excluded from our usual 14 day return policy, this is because we cut the product to your requirements on order and the item could not be resold without financial loss to the company. If any product is excluded we will advice you on the product description. However we will still offer you a standard 12 month manufacturers warranty in the unlikely event that a fault was to occur.
Simple Lighting Company
Tel: 0800 3345183
Simple Lighting Company is a trading name of SLG Lighting Ltd.
Company registered in England & Wales company number 07084096.